Terms & Conditions

To purchase and use Locatehumans, you must create an account on the Site. During account creation, you'll need to provide your email address, password, and payment information.

By placing an order for Locatehumans, you confirm and consent that you are 18 years old or above.

You acknowledge that we are not liable for any breach of third-party data on databases and/or DSN servers.

You are obligated to abide by all the applicable laws while using the Site or Locatehumans. Nevertheless, any subsequent use of Locatehumans is entirely your responsibility, and we disclaim any liability in this regard.

You are expected to adhere to all the instructions and documentation we provide to you on the Website.

You agree not to permit any third party to access your account or use the Locatehumans. If you intentionally or unintentionally grant account access to a third party without your consent, you acknowledge that we are not liable for any such access.

Sharing or transferring of any account is prohibited. It is also prohibited to reveal your password to any other person.

It is required that you promptly inform us of any security breach or unauthorized usage of your account or if you suspect that your account password might have been compromised.

We shall not be held responsible for any damages or losses incurred as a result of any unauthorized usage of your account.

We retain the right to make changes, end, or reject the Locatehumans Services for any reason, at any time, and without prior notice to anyone.

You acknowledge that we reserve the right, at our sole discretion, to suspend or terminate any license granted to you under this agreement and to disable the functionality of Locatehumans for any reason and at any time. In such an event, any information that you have already accessed may become unavailable without prior notice.

If you have any technical inquiries, kindly reach out to the customer service team by emailing at [email protected].

After your subscription is confirmed, simply provide the mobile phone number you want to locate ("Recipient"). A text message will be sent to the Recipient, which contains the message you have previously composed and expresses your desire to track the specified mobile phone. The Recipient has the option to accept or decline this request at their sole discretion. Please note that We cannot guarantee the Recipient's acceptance of your geo-location request, and any refusal will not result in any liability or reimbursement on Our part to You. The SMS Recipient can include your own mobile phone or the mobile phones of your children, provided that they are under 18 and have been authorized by You to track their mobile devices.

We have the option to offer and resell products from third-party vendors (such as software, mobile applications, etc.). These products can be purchased either together with or separately from the primary subscription. The terms and conditions, privacy policies, end-user license agreements, and other relevant information associated with the use of third-party products will be provided by the third-party vendors themselves, and you can find them by clicking on the links provided on the appropriate pages of our website.

You should be aware that we are not responsible for these third-party products, and any use of them is solely your responsibility, even if we make a recommendation. If you have any questions or concerns regarding these products, including issues related to installation, usage, error fixing, etc., you should direct your inquiry to the appropriate vendor. We do not provide assistance on how to install or use these products, but you can obtain the necessary information from the vendor.

Upon your request, we will provide you with urgent contact information. For billing and other financial matters, please contact us via email at [email protected]. To obtain and install third-party products, you must follow the instructions provided to you after making a payment. These instructions will be displayed on the website and/or sent to you via email.

At Locatehumans, we strive to assist all of our users. If you have any inquiries or concerns, you may contact us through our Live Chat or email services. It's important to note that our Live Chat and email assistance are completely free for you.

Legal considerations regarding service operation: The act of requesting location data is only permissible for your personal phone, your children's phone if they are under 18, and for individuals whose mobile you have been authorized to trace. It is illegal to track someone else's phone without their explicit consent, and doing so is strictly prohibited. Additionally, in cases of emergency, such as when someone is missing, tracking without permission is not allowed. If Locatehumans becomes aware of any violations of these regulations, your account will be blocked, and the appropriate authorities will be notified. Any remaining credits in your account will be invalidated.

Please be aware that the cost of the Locatehumans subscription will be presented to you in EUR (or GBP, where applicable) by default, but you will be charged in your local currency. This means that currency conversions may apply.

In order to become a subscriber to Locatehumans, you must first register for an account and then proceed to place your order.

As you place your order, it is important to provide complete Payment Information.

The cost of the Locatehumans subscription is outlined below:

Upon registering, you can avail of the Locatehumans trial period for the duration of 24 hours, with a fee indicated on the Site. After the trial period, unless terminated within the 24-hour window, a subscription will be automatically activated and billed monthly at the rate specified on the Site. The subscription will renew automatically each month and your card will be charged unless terminated.

Unless you turn off auto-renewal at least 24 hours prior to the end of the current subscription month, your subscription will automatically renew. Failure to turn off automatic renewal in the "Billing" section of your account may result in us charging you for future subscription payments.

If you have not disabled automatic renewal, you will be charged for the upcoming subscription period at the beginning of the new period. You may cancel your subscription through your account settings or by contacting our support team via email. Please note that if you forget to turn off auto-renewal for the new subscription period, we cannot issue a refund.

Additional services can be purchased during a subscription payment, with the price and terms depending on the selected services.

All taxes are included in the prices mentioned above.

All services and products offered by Locatehumans are prepaid. This means that we need to receive payment before activating and providing any billable services or products. In order to pay for recurring monthly subscription fees or one-time/multi-pay fees, you must maintain valid credit/debit card information on file. It is your responsibility to ensure that all contact information and credit/debit card details are accurate and up-to-date while using our services.

Your Locatehumans subscription fee is not determined by your usage or lack thereof, but rather by the accessibility of Locatehumans services.

Upon successful payment for a subscription, a payment notification will be sent to you by us. You can request all your receipts at any time.

Accepted payment methods.
We accept payment through all major debit/credit cards. If you wish to pay by any other means, such as check or wire transfer, you must obtain explicit written consent from us, which will be given at our sole discretion. To make a payment, you must provide your Payment Information. Payment is processed through our Site using credit cards (Visa, MasterCard, American Express). Our Site is equipped with a secure online payment system that enables you to encrypt the transmission of your bank data. We use an external supplier, for our payment process and do not store any data related to your details and bank cards. For more information on this subject, please refer to our Privacy Notice.

Kindly be informed that the processing of payments on behalf of the Company is handled by a third party provider.

Refunds and Returns
While we strive to ensure your satisfaction with Locatehumans, refunds are not guaranteed in all circumstances. Your eligibility for a refund may depend on various factors, such as the time elapsed since the transaction. You may be eligible for a refund within 30 calendar days from the payment date. However, if you have used Locatehumans during the trial period and failed to disable automatic renewal, resulting in being charged the full price and continuing to use Locatehumans, you will not be entitled to a refund.

You agree to defend, indemnify, and hold the Company and its related parties harmless from and against any and all claims, demands, damages, losses, or expenses, including reasonable attorneys' fees, arising out of or resulting from your use of the Site and Locatehumans or any violation by you of these ToU or any other policies we may establish for the Site and/or Locatehumans usage from time to time.

These ToU may be assigned by us, either partially or entirely, to any individual or entity, with or without your consent, at any time.

You are not permitted to transfer or assign these ToU without obtaining our prior written consent, and any attempt to do so without our approval will be deemed invalid and of no effect.

In the event that any provision of these ToU is deemed invalid or unenforceable, the affected portion shall be removed, and the rest of the ToU shall remain fully valid and enforceable.

The Company's failure or delay to enforce the ToU shall not be construed as a waiver of its rights to enforce the ToU in the future.

Through the utilization of our website and/or Locatehumans, you verify that you have perused and given your consent to abide by these Terms of Service, in addition to the Privacy Policy and Cookie Policy.

The Terms of Service, Privacy Policy, and Cookie Policy are subject to modifications at any time without prior notice, and the updated editions shall be accessible on the website.

In the event that you disagree with any aspect of these Terms of Service, it is advised that you discontinue the use of the website and/or Locatehumans immediately.

Any explicit waiver by Locatehumans of any provision, condition, or requirement outlined in these Terms of Service shall not signify a relinquishment of any future duty to adhere to such provision, condition, or requirement.

Any communication provided by you, or obligated under these Terms of Service, must be in written form and directed to:

All guidelines and additional materials hosted on the website are considered to be essential components of these Terms of Service.

Locatehumans is provided with the understanding that we hold the right to discontinue any subscription and/or your entry to Locatehumans at any moment, for any valid reason, including but not limited to any contravention of these Terms of Service.

We retain the authority to decline assistance to, or alternatively, cease providing assistance to any user, including but not restricted to an individual who tries to monitor the device of another person without their authorization. In such an instance, we maintain the right to prohibit all accounts linked to the user suspected of violating this policy.

These Terms of Service delineate specific legal entitlements. You may have additional rights under the legislation of your region or nation. These Terms of Service do not alter your rights under the legislation of your state or country.

These Terms of Service are governed by the laws of Andorra. In the event of any conflicts, the appropriate courts of Andorra shall be responsible for dispute resolution.

If the legislation in your region or country does not authorize you to utilize Locatehumans, you hereby recognize and agree that you are personally responsible for any consequences that may arise.

The authentic and legally binding edition of this document is recorded in the English language and has been translated into other languages for the convenience of our non-English speaking users. If there are any inconsistencies between the English version and any translated versions, the English edition shall take precedence.

If you require additional information, please feel free to contact us through email at [email protected].